Privacy Policy

Last updated: 31 July 2026

Flora Boutique respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our online store, place an order, or contact us.

1. Information We Collect

We may collect information including:

  • Your name, phone number, email address, billing address, and delivery address
  • Order details, selected products, sizes, payment method, and purchase history
  • Bank-transfer receipts and payment-reference information
  • Messages sent through WhatsApp, email, social media, or customer support
  • Device information, browser type, IP address, cookies, website activity, and analytics data

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver your orders
  • Verify advance bank payments
  • Contact you regarding order confirmation, delivery, returns, or exchanges
  • Share necessary delivery information with our courier partners
  • Prevent fraudulent or unauthorized transactions
  • Improve our products, website, services, and customer experience
  • Send offers, new-arrival updates, and promotional messages where you have agreed to receive them
  • Meet accounting, legal, tax, and regulatory requirements

3. Shopify and Service Providers

Our online store is hosted through Shopify. Shopify may process customer information to provide ecommerce, checkout, hosting, security, analytics, and related services.

We may also share necessary information with:

  • PostEx or other courier and logistics partners
  • Banking and payment service providers
  • Website analytics and marketing platforms
  • Customer-support and communication providers
  • Government departments or legal authorities where required by law

We only share information that is reasonably necessary for these services to be provided.

4. Payment Information

For advance bank-transfer payments, we may receive information such as:

  • Payment receipt
  • Transaction reference
  • Account holder name
  • Order number

This information is used only for payment verification and order processing.

Flora Boutique will never ask customers to provide bank passwords, ATM PINs, card PINs, OTPs, or online-banking passwords.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Remember your shopping cart and preferences
  • Keep important website features functioning
  • Understand website traffic and customer behaviour
  • Measure advertising and marketing performance
  • Improve your shopping experience

You may restrict or disable cookies through your browser settings. However, some parts of the website may not function correctly when cookies are disabled.

6. Marketing Communications

Where permitted, we may contact you regarding:

  • New arrivals
  • Special offers
  • Sales and promotions
  • Product updates
  • Flora Boutique announcements

You may opt out of promotional communications at any time by using the available unsubscribe option or contacting us directly.

7. Data Retention

We retain customer and order information only for as long as reasonably necessary to:

  • Complete and fulfil orders
  • Provide customer support
  • Process returns and exchanges
  • Maintain required business, tax, and accounting records
  • Resolve disputes
  • Prevent fraud
  • Meet legal obligations

8. Information Security

Flora Boutique takes reasonable administrative and technical measures to protect your personal information.

However, no website, internet transmission, electronic communication, or digital storage system can be guaranteed to be completely secure.

Customers should also take appropriate precautions when sharing information online.

9. Your Rights

Depending on applicable laws, you may contact us to request:

  • Access to personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of information where legally permitted
  • Removal from promotional or marketing communications

We may need to verify your identity before completing certain privacy-related requests.

10. Children's Privacy

Our online store is not intended for children who are unable to enter into legally binding transactions independently.

Orders placed by minors should be made with the knowledge and involvement of a parent or legal guardian.

11. International Customers

International customers are encouraged to contact Flora Boutique through WhatsApp before placing an order.

Where necessary to complete an international delivery, customer information may be shared with:

  • International courier companies
  • Logistics providers
  • Customs authorities
  • Other relevant delivery or regulatory services

Only the information necessary to complete the shipment will be shared.

12. Changes to This Privacy Policy

Flora Boutique may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Website functionality
  • Services
  • Legal requirements
  • Privacy or security procedures

Any revised Privacy Policy will be published on this page with an updated revision date.

13. Contact Us

For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

Flora Boutique
WhatsApp: 03127756767
Location: Pakistan