Returns & Exchange Policy

At Flora Boutique, customer satisfaction is important to us. Please review the following terms carefully before requesting a return or exchange.

Return & Exchange Period

You may request a return or exchange within 7 calendar days of receiving your order.

Requests submitted after the 7-day period may not be accepted.

Eligibility Conditions

To qualify for a return or exchange, the product must be:

• Unworn, unused, and unwashed
• Free from stains, makeup, perfume, or damage
• Unaltered and in its original condition
• Returned with all original tags and packaging
• Accompanied by the order number or proof of purchase

Products that do not meet these conditions may not be eligible for return or exchange.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact Flora Boutique within 24 hours of delivery.

A clear and continuous parcel-opening video is required for such claims.

The video must:

• Start before opening the parcel
• Clearly show the sealed package and shipping label
• Show the complete parcel-opening process
• Have no cuts or editing
• Clearly show the damaged, defective, or incorrect item

Claims without a complete parcel-opening video may not be accepted.

After verification, Flora Boutique may offer a:

• Replacement
• Exchange
• Store credit
• Refund

depending on the circumstances and product availability.

Size Exchange

Size exchanges may be accepted within 7 days of delivery, subject to stock availability.

For size exchanges:

• The product must meet all return eligibility conditions
• Return courier charges will be paid by the customer
• Re-delivery charges may also apply
• The requested replacement size must be available

We strongly recommend checking the product's size chart before placing your order.

Change of Mind

Returns or exchanges requested because of:

• Change of mind
• Colour preference
• Incorrect size selected by the customer

may only be considered if the product is completely unused and remains in its original condition with tags and packaging intact.

All courier charges related to such requests will be the customer's responsibility.

Non-Returnable Items

The following products cannot be returned or exchanged unless they were delivered damaged, defective, or incorrectly:

• Sale or clearance items
• Customized or made-to-order products
• Altered products
• Products without original tags
• Used or worn products
• Washed products
• Stained or perfumed products
• Damaged products caused by the customer
• Items returned after the 7-day return period

Return Courier Charges

Flora Boutique will cover reasonable return or replacement shipping charges only when we confirm that:

• An incorrect product was delivered
• The product arrived damaged
• A genuine manufacturing defect is verified

For size exchanges, change-of-mind returns, incorrect customer selections, or ordering mistakes, all courier and re-delivery charges will be paid by the customer.

Refunds

Approved refunds will be processed after the returned product has been received and inspected by our team.

Refunds may be issued through:

• Bank transfer
• Original/available payment method
• Another mutually agreed payment method

Original shipping charges are generally non-refundable, unless the order issue was caused by Flora Boutique.

Refund processing time may vary depending on the payment method or financial institution.

How to Request a Return or Exchange

To request a return or exchange, contact us through WhatsApp and provide:

• Order number
• Customer name
• Phone number
• Reason for return or exchange
• Clear photographs of the product
• Parcel-opening video for damaged, defective, or incorrect items

Please do not send any parcel back before receiving confirmation and return instructions from the Flora Boutique team.

Contact Us

Flora Boutique

WhatsApp: 03127756767

For return, exchange, or order-related assistance, please contact our customer support team through WhatsApp.